Family Resource Guide

Dress for Success

This resource is for adults who are looking for clothing for their professional interviews/jobs. Please contact your Facilitator of Family Outreach Services (contact information at the bottom of this page) to get your referral to Dress for Success!

Hygiene Pantries

Limited hygiene products are available to students (of all ages). Please reach out to your FFO or School Nurse.

If you need assistance finding a childcare provider, visit Iowa Child Care Resource and Referral or call 1-855-244-5301

Get information on resources in your language.

Center for Disease Control (CDC)

CDC health information in multiple languages

EMBARC

EMBARC Crisis Response Information and phone line in multiple languages

Iowa Department of Health & Human Services

IDHH health information in multiple languages

Refugee Alliance of Central Iowa

Get connected to a doctor and resources you need
UndocuScholars Emergency Resource for Families

Iowa Spanish Helpline

This phone number, 515-344-3936, is to help the Spanish-speaking community in the state of Iowa with the goal of providing information, resources, and support for the Iowa community. The line is answered by professionals in the Latino community.

United Way Homework Helper

Volunteer-based hotline aiming to support students with homework questions outside of the school day during this time of ever-changing learning models.

• When: 3:00-8:00 PM Sunday-Thursday
• How: Call 2-1-1 and Press #7 to get a homework helper. Interpreters are available.

Iowa Workforce Development

Visit Iowa Workforce Development or call 1-866-239-0843

Iowa DHS Assistance Programs

To apply for the following assistance programs, download the DHS Financial Support Application (PDF) | Solicitud de Ayuda Financiera (PDF)

• Food Assistance
• Child Care Assistance
• Cash Assistance Family Investment Program or Refugee Cash Assistance
• State Supplementary Assistance
• Family Planning
• Well-Child and Prenatal

Polk County General Assistance Program

Help with shelter, utilities, food, and personal items

2-1-1

Dial “2-1-1” to receive support on any variety of needs you are experiencing

School Meals

Learn more about school meals and the availability of summer meals by visiting UCSD Nutrition Services Department 

Food Banks

Urbandale Food Pantry
Food Bank of Iowa
DMARC (food pantry network)

WIC

WIC (Women Infants, & Children) is a supplemental nutrition program for babies, children under the age of 5, pregnant women, breastfeeding women, and women who have had a baby in the last 6 months.

Broadlawns Medical Center

Emergency and Clinic (Sliding Fee Scale and Title 19)
Address: 1801 Hickman Road Des Moines
Phone: (515) 282-2273

Delta Dental Search (for Hawk-i Insurance holders)

Search for dentists in the area who accept hawk-i insurance. Information provided includes the dentist’s address, phone number, language, and payment options (if applicable).

Dental Connections

Address: 1111 9th St, Suite 190, Des Moines
Phone: (515) 244- 9136

Provides dental services to all ages and income levels. Call to make an appointment You can also visit online to request an appointment or learn more!

Medicaid

If you need help applying- Every Step can help you apply for children or pregnant moms. Call 515-288-1516 to set up an appointment. They have access to multiple languages.

If your child does not qualify for Medicaid, they may Qualify for Hawk-i, which has much higher income guidelines. Call 515-558-6243 for assistance or visit the Hawk-i website.

Primary Health Care (PHC) West Side Clinic

*Walk-in clinic now available*
Address: 7555 Hickman Rd, Clive
Phone number: (515) 225-7201

Services: Will do checkups, physicals, screen for depression/anxiety, and psychiatric medication management. They will see patients regardless of ability to pay or those uninsured. Interpreters are available.

Polk County Housing Resources

Get information on rental assistance, rental properties available in various price ranges, utility assistance, transitional and emergency shelter, and other housing resources in Polk County. Other county information is also available on the website.

Home Inc

Helps tenant and Landlords throughout Iowa understand their housing rights and responsibilities through FREE counseling

Call 515-243-1277 or visit the website.

IMPACT

Reducing the barriers and burdens that families in poverty experience by increasing access to essential needs. Visit their website for program information.

Polk County Rental Assistance Program

Making ends meet can be hard. Sometimes even a minor disruption can cause an emergency. Polk County General Assistance provides various categories of temporary and emergency assistance for qualifying low income applicants. The level of assistance available is not intended to fully resolve an emergency, but it does offer some relief.

The process begins with completing a General Assistance application and submitting required documentation such as proof of income, proof of rent obligation, social security card and ID. This is followed by an interview with General Assistance staff (phone or in person) to talk about your situation.

Polk County General Assistance staff may approve your application immediately, but they may need you to obtain additional information before they can make a determination of eligibility.

If your application is denied, staff will provide you with the reason for the denial and give you some suggestions on where else you may be able to receive assistance or how to work through the situation.

Resources in Iowa for Immigration Legal Services and Support

Calm Down Rooms (Virtual)

Kids
Older Youth

Children and Families of Iowa

Programs are targeted in the areas of mental health, family support, teen support, and family safety.

Address: 1111 University Avenue, Des Moines
Phone: (515) 288-1981

Employee & Family Resources

All Urbandale Students, Families, and Employees have 6 free sessions per person through our Employee Assistance Program. You do not need a referral. You can call the number directly, let them know you are an Urbandale School family or employee, and request assistance. Your usage of this service remains confidential!

For telephone support and scheduling, please call: 800-327-4692 for 24-hour support.

Call: 515-244-6090

Hamilton’s Academy of Grief and Loss

Grief resources, including a community resource booklet, lending library, support groups.

National Suicide Prevention Lifeline

Nationwide Crisis Line: 988

School-Based Therapy- Stepping Stones

Contact your school counselor or Facilitator of Family Outreach services to speak about the possibility of a referral.

UnityPoint Health – Des Moines Opening Behavioral Health Urgent Care

Learn more about UnityPoint Health Behavioral Health Urgent Care.

Iowa Safe Schools

Visit Iowa Safe Schools to learn more about how Iowa Safe Schools support LGBTQ youth or join their virtual meetings on Tuesdays and Fridays at 2:00 on their Facebook page!

Crisis Hotlines

• Children and Families of Iowa (domestic violence, emergency shelter)
  515-243-6147 crisis line answered 24 hours a day
• Iowa Domestic Violence Hotline
  1-800-770-1650 or text “IOWAHELP” to 20121.
• Iowa Sexual Abuse Hotline
  (800) 284-7821
• Polk County Crisis and Advocacy Services
  (515) 286-3600 (24 hour crisis line)
  (Counties: Polk and Warren)

In-Home Family Services

In-Home Family Services program working with Juvenile Court to provide families Early Intervention Services as an attempt to avoid Juvenile Court or to avoid falling further into the Juvenile court system.

Specialized Population Agencies

• L.U.N.A. (domestic violence, sexual abuse – Latinx Community)
  24-Hour Crisis Line: (515) 271-5060
  (Counties: Polk, Warren and Marshall)
• Monsoon Asians & Pacific Islanders in Solidarity (domestic violence, sexual abuse – Asian/Pacific Islander Community)
  24-Hour Crisis Line: (515) 288-0881

Mediacom- Connect2Compete

You may qualify for discounted internet, to support online learning this school year.

Qualifications

• Mediacom offers internet service in your community or area
• You have at least one student in grades K-12 living at home
• At least one child qualifies for free or reduced-price school lunch through the National School Lunch Program (NSLP)
• You are not a current Mediacom internet customer and have NOT subscribed to our internet service in the past 90 days
• You do not have an outstanding Mediacom bill or unreturned equipment**